Why doesn't your Best Match rank listings match the eBay website?

It should reflect almost exactly. Rank order is given to us directly from eBay.  It reflects the view that a domestic buyer from that country will see. We have calibrated ShelfTrend’s Top 500 Live Listings Report to match at least 90% of what is on the eBay website. However there can be some discrepancies - here are some possible reasons why:

  1. Your data report may need to be refreshed. Rank can change pretty frequently, especially in fast moving categories.  eBay is constantly shuffling product listings so when you click “Run Report,” the rank is reflective of when you ran the report. Check the day and time for when you ran the report to ensure you have the most recent data.

  2. Promoted Listings are excluded from ShelfTrend’s Top 500 Live Listings report. Promoted listings are not ranked but paid seller ads that are intermingled and made to look like a listing. Depending on which country you are in, the number of promoted listings can appear to push out rank numbers.

  3. You are not in the same country as the marketplace you are researching. Your eBay experience is greatly influenced by your geolocation and your registered shipping address. You need to reflect the profile of a domestic buyer to get the true listing rank that eBay intends.

  4. Some countries like Canada and other smaller European countries supplement a lack of domestic inventory with listings from other countries that will ship to their location. Intermingling listings that will ship to that host country, or will ship “Worldwide” can impact your view of Best Match rank.


How do I understand the price or postage range charts?

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The postage and price ranges are presented using box plots. This type of graph can show that although a price range may be very wide, the price of most listings may be concentrated in a much narrower band.

The vertical axis of the box plot presents the highest and lowest prices within the range. The horizontal line is the median price (Q2) within the range.

The green box above the horizontal line represents 25% of listings above the median price. The green box below the horizontal line represents 25% of listings below the median price.

As the graph splits the number of listings into 25% segments, it makes it quick to see exactly where 25%, 50% to 75% of all listings are priced against the 100%.

Why do I get the error message "Something went wrong...” when I run the Recent Sales Report?

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eBay applies a limit to the amount of data you are able to pull at a time. 

 To ensure you get relevant results, it is best to stay away from general keywords and large categories, like “iPhone cover” or “Shoes.” Instead choose relevant sub-categories and/or use more precise keywords.

For example, “Dress” is a high sales volume product. Running a report for that search term will always result in the error, “Something went wrong, please try again.” 

Instead, narrow your query to the Women’s Fashion and include keywords that Buyers would use, for example:

  • Black silk mini dress

  • Wedding dress

 If you have any questions about running the Recent Sales Report, contact us via Chat or email at contact@shelftrend.com

Why don’t sales on ShelfTrend match my eBay dashboard?

ShelfTrend’s reports show sales for listings that are highly ranked and currently live on the site. ShelfTrend does not present sales for ended listings.

There are two reports that present sales data:

The Live Listings Report shows the life time sales of a listing for up to the top 500 Best Match ranked listings.

The Recent Sales Report shows sales from the last 30-days for the top ranked 100 listings.

Listings that fall below rank may not make it into your report. Modify your report criteria by keyword or category to capture those missing listings via a different angle.

For example, if your report criteria is: Top 500 Live Listings Report for “iPhone covers” but your high end leather iPhone case falls outside of rank, then in your next report, use more specific keywords such as “Leather ïPhone case” or other descriptors.

Another option is that you can run ShelfTrend reports by Item ID. Select the report and the country, then enter the Item ID into the Keyword field.