My Accounts

How do I reset my password?

If you may have forgotten your password and cannot log into your account, please follow these steps:

Step 1: Go to https://app.shelftrend.com/login and click the Forget?
Click the Forget? link - circled in red in this image.

Step 2: You will be prompted to enter your email address so that we can send you a password reset link that is specifically for you.

Step 3: An email should arrive within minutes, depending on your internet connection, with a link that can be cut & paste into a browser.

The link will be active for only 60 minutes. If you do not reset your password within that period, you will need to go back to Step 1 again.

Step 4: The email link will bring you to an app.shelftrend.com url that will ask you to create a new password and to confirm it. Click the Reset Password button. A message will tell you that your Password has been successfully changed. Once you’ve changed your password, click on the Return to Login Page link to login with your new password.

Why do I keep getting an error message for my credit card?

Your bank manages your credit transactions and they decide when your credit card can or cannot be used for payment. When your payment is rejected, the bank sends through error messages such as:

  • Do Not Honor

  • Invalid Transaction

  • Transaction Not Allowed

  • Processor Declined.

Please contact your bank to resolve the issue they have with your credit card.  They will tell you the reasons why they have restricted your transaction.

What happens when I reach my Premium subscription limit of 750 reports/month?

Every Premium subscription is given a limit of 750 reports per month. This limit is reset back to zero with the renewing of the Premium subscription. Go to My Account to see the renewal date of your Premium subscription.

At 80% of the allocation, (600 reports) a warning bar will appear on the ShelfTrend app notifying you that you are near your allocation limit. You will also receive an email notification.

750 reports is more than enough for the intended small business user. Larger online stores have multiple subscriptions to support their teams.

How do I get a refund for my Premium Subscription?

When you become a ShelfTrend user, you agree to our Terms & Conditions in which we clearly indicate that there are no refunds for your Premium subscription.

If you cancel during the cooling off period of 24h, we will refund you the subscription fee minus the US$5 administrative fee which serves to cover our costs. Once your plan has been cancelled and your paid month has ended, you will still have access to our Free Basic features.